FAQ
Return
How do I return my order?
Returning items is easy via our "Return form" at the top of this page.
Enter your order number (#…) and your email address and download your return label (digital or printable).
Neatly pack your items, include the packing slip or order confirmation and drop off the package at a parcel shop. Didn't receive a packing slip? Write your details on a piece of paper.
Can I return an item without using the returns portal?
No, we only accept returns that have been registered through our official returns portal. This ensures that your return is correctly registered and processed. This means you will receive your refund or store credit faster and helps prevent errors.
How long do I have to return it?
Returns are possible within 14 days of the delivery date. The return costs are at your own expense and are paid during the return process.
If a return request is submitted after this period, we unfortunately have to reject it and can no longer accept the package.
What if I no longer have the original packaging?
No worries! The original packaging is handy, but not a must. Just use sturdy packaging in which the products are well protected.
Please, no duct tape mummies—otherwise we’ll be opening it forever 😉.
How much is a round trip?
Return shipping costs are at your own expense and are paid in the portal when submitting your return. The costs vary by country:
- Netherlands: from €6.95
- Belgium: from €9.95
- Germany: from €13.95
-
France: from €21.95
Tip: if you choose Store credit +10%, this is often the most affordable option.
I have worn the items once, can I still return them?
You may try them on as you would in a store. If they have clearly been worn, unfortunately, we cannot accept the return.
Can I exchange instead of return?
Unfortunately, it is not possible to exchange an item at this time. Would you still like a different size, color, or product? No problem—simply return your current order and place a new order through our webshop.
What is the status of my return?
You can track the status of your return via our returns page. Enter your email address and order number and you will see the update immediately.
What happens to free shipping if my order falls below €100 after a return?
Free shipping applies to a final order value of €75 or more. If you return (part of) your order and the remaining order value falls below €75, the free shipping no longer applies and we will charge the standard shipping costs for the original delivery. We will deduct these from your refund.
Example: you order €100 worth of goods and return €50 worth → remaining €50 → free shipping no longer applies, and the standard shipping costs will be deducted from your refund.
Do you offer a guarantee on worn or washed items?
The warranty only applies to manufacturing defects or damage that you discover upon receipt.
Warranty returns are always processed through our returns portal. Please select “Received a damaged product” as the reason and attach a clear photo of the defect.
👉 Unfortunately, damage caused by wearing, washing, or personal use (e.g., a broken zipper after use, loose stones, or wash damage) is not covered by the warranty.
Do you cover the return costs if you make a mistake?
Yes. If we have delivered an incorrect or defective item, we pay for the return (prepaid label) and resending/exchanging is free.
Can I return items without a printer?
✔️ Yes, you can!
If you are shipping your return from the Netherlands, you do not need a printer. We work exclusively with carriers that offer printerless options. After registering your return, you will receive a QR code, which you can have scanned at the parcel shop. The return label will be printed there and attached to your package.
Refund
How quickly will my return be processed and refunded?
As soon as we receive your return at our warehouse, we will process it within 1 to 14 business days. The amount will then be automatically refunded via the payment method you used to place the order.
Depending on your bank or payment provider, it may take up to 5 business days for the refund to appear in your account, but it is usually faster.
How do I get reimbursed?
We will refund the amount via your original payment method.
- Paid with iDEAL/credit card → the amount will be automatically credited back to your card account.
-
Klarna (Pay later): as soon as we have processed your return, Klarna will automatically adjust your invoice. If you haven't paid yet, the amount due will be reduced or the invoice will be canceled. If you have already paid, Klarna will refund the return amount. You will see this in the Klarna app and receive an email.
As soon as the refund has been processed, you will automatically receive an email confirmation.
(Banks/Klarna usually take 1–3 business days to process the refund.)
Do you charge a fee for returns?
No, we do not charge any additional return or administrative fees. You only pay for the return shipping via the portal.
Are you returning the entire order? Then we will also refund the original outbound shipping costs (for the standard delivery option).
Tip: if you choose Shoptegoed +10%, this is often the most affordable option
How does Shoptegoed +10% work?
In the returns portal, choose “Shop credit +10%” instead of “Refund”. You will then receive the amount you spent + 10% extra as shop credit.
✔️ You will receive the credit digitally via email as soon as your return has been processed.
✔️ It can be used immediately on mukistore.com.
✔️ You can use it all at once or in installments; any remaining balance will stay in your account.
✔️ Shop credit cannot be exchanged for cash. In the event of a new return, the credit will be reissued.
💡 Calculation example:
If you placed an order of €150 and choose Shop credit +10%?
Then you will receive €150 + €15 = €165 in shop credit.
👉 This often makes Shop credit +10% the most advantageous option instead of a refund.